Warranty, Returns and Replacement Policy
90-Day Replacement Warranty
All products purchased through MacPartsOnline.com carry a 90-days replacement warranty which starts at the date of purchase. Any defective items warrant a replacement of the same item from us, and we will ship the replacement part to you at no cost. Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty is limited to component failure. If a working item is returned, it is subject to our standard restocking fee. If you believe you have received a defective part, please test it thoroughly before contacting us for an RMA number. If you want us to ship an advanced replacement, you must place another order online and we will issue a refund once we receive the defective item.
Defective items are classified as parts that do not work or function, not as a result of user error. User error includes damage from dropping the item, spilling liquid onto the item, incorrect installation, or other alterations as a result of user (mis)handling.
IMPORTANT NOTICE: We are not responsible for any damage to your computer or loss of data due to improper installation or any circumstances. Please consult/read repair guidelines or consult professional repair services.
Mac Parts Online will accept returns 15 days upon receipt of the item(s) purchased. All returns must obtain an RMA number. Arrangements for a return must be made within 15 days of the date the item is shipped. All returned items that are not defective will incur a 25% restocking fee and the shipping fee is non-refundable. We strongly recommend that you double check/make sure you purchase the right parts (include serial numbers) to avoid returns.
Special orders cannot be returned but still covered with our 3 months warranty. If you return a new item that has been opened and is not defective, we will use the price of an equivalent used item to determine the refund amount plus the 25% restocking fee. Please contact us to obtain an RMA number before sending anything to us. RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number may not qualify for any refund.
When returning an item, please pack the item(s) in such a way that it is secure during transit. If possible, pack it the same way as you received it to avoid damages during shipping. Mac Parts is not liable for damages that result from poor packing and/or during transit. We recommend using a carrier that has insurance.